About
I’m Femi John Akinwunmi, a dedicated Administrative Virtual Assistant with 5+ years of experience helping business owners, coaches, and teams stay organized and productive. I handle the behind-the-scenes tasks that slow you down; email and calendar management, data entry, onboarding, customer support, and more.
My background in banking, customer service, and business operations means I don’t just complete tasks, I help prevent errors, improve processes, and keep your business running smoothly. I’ve maintained a 99.9% accuracy rate on high-volume data work and supported teams across finance, tech, and marketing.
I bring structure to your daily operations so you can focus on growth. If you need someone reliable, detail-focused, and easy to work with — I’m ready to help.
Remote Virtual Assistant & Customer Support
Ready to take repetitive tasks off your plate? Let's chat about how I can support your business with reliable, efficient admin and customer support services. I'm just a message away.
Contact me today — let’s make your workflow lighter and smoother.
- Website: taplink.cc/femijohn
- Phone: +234 7050879192
- City: Work Remotely
- Degree: Higher National Diploma
- Email: femi.john.akinwunmi@gmail.com
- Freelance: Available
Facts
I am a highly skilled Administrative Virtual Assistant with a proven track record of delivering exceptional support to business owners, tech companies, and marketing professionals. My expertise lies in streamlining operations, enhancing productivity, and ensuring client satisfaction through efficient task management.
Happy Clients
Projects Completed
Years of Experience
Awards
Services
As a skilled Administrative Virtual Assistant, I support business owners, coaches, tech teams, and marketing professionals by handling essential tasks that save time and improve efficiency. Here are the core services I offer:
Customer Support
I provide professional and friendly support to keep your clients satisfied and informed:
- Respond to customer inquiries via email, chat, or social media.
- Resolve complaints or direct issues to the right department.
- Follow up on requests and feedback promptly.
- Provide helpful product or service information.
- Maintain strong client relationships with personalized communication.
Onboarding Services
I manage the onboarding process for new team members or clients, making transitions smooth and professional:
- Collect and verify necessary documentation.
- Set up accounts and grant tool/system access.
- Guide new clients or staff through system orientation.
- Schedule welcome calls and training sessions.
Data Entry & Records
Keep your business data clean, up-to-date, and well-organized for faster access and better decision-making:
- Enter and update data accurately across platforms (CRM, spreadsheets).
- Organize and manage digital records or physical files.
- Review data regularly to correct errors and ensure consistency.
- Compile and format reports from various data sources.
Email Management
I keep your inbox organized so you don’t miss important messages and can stay focused on your priorities:
- Sort and prioritize incoming emails.
- Respond to general inquiries or draft template replies.
- Flag urgent messages that need your attention.
- Unsubscribe from irrelevant newsletters and filter spam.
- Create folders and labels for easy access and tracking.
Report & Document Preparation
I help you stay organized and informed with polished reports and documentation:
- Create and format reports using data from multiple sources.
- Design branded templates for recurring documents.
- Proofread and polish documents for professional standards.
- Convert raw data into presentations or summaries.
Admin Tools & CRM Management
I streamline backend operations so your systems run efficiently and reliably:
- Update CRM records and ensure accurate tracking.
- Set up task boards using tools like Trello or Notion.
- Automate admin workflows for recurring tasks.
- Troubleshoot and document process improvements.
Skills
I bring practical skills and solid execution to support administrative workflows, digital tools, and client-focused operations. From email management to project tracking, I use the right tools and habits to keep tasks accurate, timely, and organized.
Soft Skills
Technical Skills
Portfolio
With a diverse background across various industries, I blend technical expertise with strong customer
service and administrative support. I’ve managed multiple projects, driven team results, and built systems
that improve business processes.
Browse my sample projects by clicking the to preview or the for full view. ↡ ↡
- All
- Tracker
- Scheduling
- Web
Resume
I'm Femi John Akinwunmi — an entrepreneur, trainer, and administrative professional with a proven track record in tech, finance, and virtual support. I wear multiple hats: Business Owner at Topmeup, Co-Founder at DEL Academy, and Founder/Coordinator of the UBA/Wema Bank Staff Bus Initiative (uba.topmeup).
My Strengths & Skills
- 📍 Business Process Optimization
- 📍 Data Management & Reporting
- 📍 Customer Experience Strategy
- 📍 Sales & Operations Support
- 📍 Administrative Assistance (Remote & Onsite)
- 📍 AI-Powered Virtual Assistance
- 📍 Leadership, Coaching & Team Management
- 📍 Mentorship for Digital Upskilling
Professional Footprint
My journey includes roles at GTBank, Asha Microfinance Bank, GDM Group, Insideout Ventures, and currently UBA Group. Across these organizations, I’ve consistently delivered measurable impact from improving data integrity to scaling sales processes.
Recent Achievements
- ✅ Achieved 99.9% Accuracy in Corporate & Retail Account Management at UBA Group
- ✅ Reduced Onboarding Time from 3 Days to 3 Hours for Over 300 New Hires Using a Centralized Support Framework
- ✅ Boosted Sales Representative Productivity by 30% through Process Automation at GDM Group
- ✅ Improved Operational Efficiency by 40% with Robotic Process Optimization at Insideout Ventures
Why Clients & Teams Work With Me
- 🎯 I provide practical solutions that save time and increase efficiency
- 🎯 My attention to detail ensures accuracy in high-volume environments
- 🎯 I deliver top-tier customer service and virtual assistance tailored to your business
- 🎯 I am reliable, tech-savvy, and results-oriented
- 🎯 I bring leadership, coordination, and administrative excellence to every task
View or download my full resume to explore more about my journey and capabilities:
Download My Resume
My Philosophy
My philosophy as a Virtual Assistant is grounded in the belief that behind every successful business is a
structured and reliable support system. I believe that productivity and peace of mind go hand in hand
and
that’s what I offer.
I don't just complete tasks, I create order. From managing inboxes to streamlining workflows, my role is
to keep the backend of your business running so smoothly that you can focus on what matters most – growth,
strategy, and innovation.
I view every task as an opportunity to deliver excellence, build trust, and contribute to a greater
vision. My work is guided by consistency, discretion, empathy, and efficiency – because in every email,
schedule, or document lies an opportunity to represent you better.
Ultimately, I aim to be more than just support; I strive to be a trusted partner, someone who helps you
scale with clarity and confidence.
Favorite Movie Quote
This quote resonates with me as it reflects the essence of my work and life philosophy:
"Things end. Sometimes despite our best efforts and best intentions, or sometimes because of those efforts and intentions … things end. So something else can begin."
~ Raymond Reddington, The Blacklist
Testimonials
Here’s what my clients and colleagues have to say about working with me:
Femi’s teaching has been invaluable in my development. His guidance through the DEL Academy helped me gain critical skills that are shaping my future.
Olubukola Falade
Student, DEL Academy
Femi transformed my resume into a professional document that truly stands out. His attention to detail made a significant impact on my career prospects.
Olajumoke Oladunni
Banker
Femi optimized my LinkedIn profile, making it much more professional and appealing. Thanks to him, I’ve gained increased visibility and connections.
Esther Okeshola
Banker & Entrepreneur
The data services are consistently reliable and affordable. Quick response time and excellent customer service keep me coming back.
Iyaji Simeon
Loyal Customer
Our social media presence has transformed completely. Engagement has increased, and sales have doubled since they took over management.
lovet Goodluck
Business Owner
The website perfectly represents our national association. It's professional, user-friendly, and effectively connects our members nationwide.
NANC Executive
President, National Association of Nigeria Comrade
I highly recommend Femi Akinwunmi for his exceptional skills and dedication. In our time working together at UBA, he consistently demonstrated remarkable expertise and a proactive approach to problem-solving
Phoebe Ita
Banker & Customer Relations Expert
John Akinwunmi is a growth-oriented individual and the best team member to have. He is a problem solver, eager to help and learn, and I recommend him anywhere and anytime.
Olutayo Oke
Customer Service & Data Entry Professional
Contact
I’m here to help you achieve your goals! Whether you have questions about my
services, want to discuss a project, or just want to chat, I’d love to hear from you. Your inquiries are
important to me, and I typically respond within 24 hours. While my standard business hours are Monday to
Saturday, I am also open to accommodating urgent requests or special projects outside of these times.
Feel free to reach out using the contact form below or through my direct email, WhatsApp and phone
number. Let’s connect and explore how we can work together to create something great!
Location:
Offer services remotely
Call:
WhatsApp:
Business Hours:
Monday - Friday: 9:00AM - 6:00PM
Saturday: 10:00AM - 4:00PM
Sunday: Closed